Frequently Asked Questions (FAQ)

1. How long does it take to receive my order?

All products are made-to-order and typically take 1-5 business days for production. Shipping times vary based on your location:

• USA: 2-5 business days
• Canada: 10-30 business days

Once your order ships, you’ll receive a tracking number via email.

2. Do you offer international shipping?

Kind of! Most gear ships to the USA (free!) and Canada (low flat fee).

LED signs? They’re special—they ship to Australia & New Zealand too, with a low flat fee. Everything else sticks to North America for now..

3. Can I return or exchange my order?

Since all items are custom-made on demand, we do not accept returns or exchanges unless the item is defective or damaged upon arrival. If you receive a damaged or incorrect item, please contact us within 14 days of delivery with photos, and we’ll make it right.

For more details, check out our Refund Policy.

4. Can I cancel or change my order after placing it?

Orders go into production quickly, so we can’t guarantee cancellations or changes once an order is placed. If you need to make a change, please contact us ASAP, and we’ll do our best to assist.

5. How can I track my order?

Once your order ships, you’ll receive a tracking number via email. If you don’t see it, check your spam folder or reach out to us.

6. What if my order gets lost in transit?

If your order is lost in transit, please contact us. We’ll investigate and, if necessary, send a replacement.

7. Who do I contact for support?

For any questions or concerns, reach out to us at support@defendanddesign.com or use our contact form.